Refund policy

Refund & Return Policy

Overview

At SteamerGo.com, we strive to ensure complete customer satisfaction. If you are not satisfied with your purchase, please review our refund and return policy below.

Refund Policy

We offer refunds under the following circumstances:

Fraud or unauthorized transactions, including shipping and handling charges.
Other refund requests are evaluated at the company's discretion.

Please note that customers may be limited to one refund per product ordered unless the product is defective. Repetitive refund requests may be denied. Refunds may take up to 10 business days to appear depending on your bank.

Return Policy

To initiate a return, please follow these steps:

Contact our customer service to obtain a Return Merchandise Authorization (RMA) number.
Include the RMA number with your return package.
Return the item within 30 days of receipt.

You are responsible for return shipping costs unless otherwise stated.

Product Condition

Unopened Products: Eligible for a full refund or exchange within 30 days if returned in original condition.
Opened Products: May be eligible for refund or exchange at the company’s discretion.

Shipping Terms

Shipping and handling fees are non-refundable unless required by law. Orders are shipped in the quantity purchased, and delivery timelines are estimates and not guaranteed. Shipments are not processed on weekends or holidays.